Shipping policy

This is a summary of how we ship. The full conditions are in our Terms and Conditions of Use and Sale.

Preparation times (Mexico and United States). In-stock products are prepared for shipment within 6 business days in Mexico and between 2 and 6 business days in the United States, depending on the product and its artisanal process. Personalized, pre-order, out-of-stock or gold-plated products may remain in production for up to 20 business days (we always try to speed that up).

Shipping within Mexico. We ship with Estafeta's fastest service (24 hours). Orders normally arrive on time, although because the carrier is an outside company we cannot guarantee the exact time of delivery. Shipping is free on orders from $2,449 MXN; for smaller orders, the cost is calculated at checkout.

Shipping to the United States. We ship through third-party international logistics providers. Once the order has shipped, the estimated delivery time is between 6 and 10 business days, depending on the delivery area, customs processes and courier availability. These are estimates only and are not guaranteed. The shipping cost is calculated at checkout.

Import duties and taxes (United States). They may be calculated and charged at checkout, depending on the platform configuration at the time of purchase. Nuve is not responsible for delays caused by customs processes, inspections or procedures carried out by customs authorities.

Tracking. As soon as your order ships, you will receive an email with a tracking number. It is your responsibility to track the package and respond to any communication from the carrier.

Delivery address. Please provide a complete and correct address. If a package cannot be delivered for reasons attributable to the customer, any additional shipping, storage, return or reshipment costs are the customer's responsibility.

Questions. Write to us at contacto@nuvenu.mx.